We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Alright, let's talk about this car hammock. It's really been a game changer for me! I mean, seriously, it has saved my sanity and my seats from the mess that comes with having a dog in the car. You know how it is when you take furry friend on a road trip or even just to the park. They get excited and their fur goes flying everywhere - not to mention the dirt they bring in if they've been playing outside. It can be such a pain trying to clean all of that up. But with thisock? Oh man, it’s like magic! The thing catches everything – fur, dirt, you name it. And then cleaning becomes as easy as pie because all I have to do is shake off what's caught on there or throw it in the wash if needed. No more spending hours vacuuming every nook and cranny of my backseat! And let's not forget about how good this thing looks! It fits perfectly into my ride giving the interior an upgraded look without being too flashy or anything like that. Plus, since its color doesn't show dirt easily, even after Fido has had his fun rolling around on it during our trips together. So yeah buddy! This car hammock isn’t just some random purchase; it’s legit turned out to be one heck of a lifesaver for me when driving around with my pooch onboard. Can't imagine going back now honestly; we're both loving our rides way more these days thanks to this bad boy!