You can remove the poles and machine wash the tent and the included play mat. Make sure to use your washing machine’s settings for cotton.
Yes, you can close the side curtains for more coziness.
The connector is made from recycled and detoxified ABS plastic, also safe for children.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've got to say, I'm totallyitten with how straightforward it is to clean this tent. You know how kids are, right? They turn the tidiest of spaces into a chaotic mess in no time flat. But hey, that's just part of their charm! This tent though, it's an absolute game changer. You see, cleaning up after my littleascals has always been a bit of a drag but now thanks to this easy-clean tent life is suddenly less complicated. It’s like someone waved a magic wand and made all those stubborn stains and spills disappear without any elbow grease or scrubbing till your hands hurt! The fabric used for the tent seems almost resistant to dirt and grime which means you don't have to worry about deep-seated stains anymore. A quick wipe down here and there and voila! The thing looks as good as new again. What makes it even better is that you don't need any fancy cleaning agents or tools either; your regular old household cleaner does the trick perfectly fine. So not only does this save me loads of time but also keeps my wallet happy because let's face it: who wants to spend more money on expensive cleaners? In essence what we're talking about here folks is simplicity at its finest – something that every parent will appreciate especially when dealing with messy kids’ playtime aftermaths. So if you ask me whether I'd recommend this product? Absolutely yes! For its ease-of-cleaning alone I’d give two thumbs up👍👍 Any parent out there looking for a way to simplify their lives should seriously consider getting one of these tents.